Privacy Policy

Last Updated: April 28, 2024

Buildze Ltd trading as Teamsmiths ("Teamsmiths," "we," "us," or "our") has crafted this Privacy Policy to articulate how we manage personal information, detailing (1) the types of personal information we collect, (2) our methods and purposes for processing your personal information, and (3) the choices and rights you have regarding your personal information.

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Applicability of This Privacy Policy

Our services include AI-driven team coaching tools and related technology solutions ("Services"). This Privacy Policy applies to personal information we collect through our Services, our websites, including https://teamsmiths.com, and all products or services linked to this Privacy Policy.

This Privacy Policy does not govern personal information processed on your behalf as our client, which is subject to the terms of any separate agreements you may have with Buildze Ltd. Our Services are crafted primarily for use by businesses and are not intended for personal or household purposes. We treat all personal information we collect through our business-oriented services as pertaining to individuals in their business capacities.

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Information We Collect

Information You Provide:

• Business Contact Information: We collect information about you when you are representing your business as a customer, supplier, or partner. This includes details such as your name, contact information, and position when you engage with us through contractual agreements and throughout our business relationship.

• Account Information: When you register an account with us, we collect information like your name, email address, and other pertinent details.

• Transactional Information: For purchases made for our Services, we collect payment information, such as credit card details and authentication data. Note that we use third-party payment processors, such as Stripe, for handling payments.

• Feedback and Correspondence: Information you provide when you contact us for inquiries, feedback, or other forms of communication.

• Usage Information: We monitor how you interact with our Services to continuously improve them.

Information from Third Parties:

• We maintain a presence on social platforms like Facebook, Twitter, and LinkedIn. Interactions on these platforms are governed by the privacy policies of the respective platforms.

• We may receive information about you from other third parties like marketing partners and publicly available sources.

Automatic Data Collection:

• We and our service providers automatically collect data about your interactions with our Services. This includes device information, online activities, and in some cases, location data.

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Use of Personal Information

To Operate Our Services:

• We process your information to provide, secure, and improve our Services.

• We communicate updates, security alerts, and administrative messages about our Services.

• We respond to your inquiries and requests for support.

Marketing and Advertising:

• We engage in marketing activities to inform you of our special promotions and new services, in accordance with applicable laws. You can opt-out of these communications at any time.

Research and Development:

• We analyze the use of our Services to enhance their functionality and our business operations.

Compliance and Protection:

• We use personal information as necessary to comply with legal requirements, protect our rights, and support our compliance protocols.

 

Information Sharing and Disclosure

Service Providers:
We share personal information with third-party service providers who perform services on our behalf, such as IT and system administration, legal and accounting services, analytics, marketing, and data enrichment. These providers are obligated to protect your information and may be located wherever we operate.

Legal and Compliance:
We may disclose your information to law enforcement, regulatory bodies, and other authorities if required by law or if necessary to protect our rights, privacy, safety, or property, or that of our clients or the public. This may include responding to legal requests or preventing fraud and security issues.

Business Transfers:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Affiliates:
We may share your information with our affiliates, entities that control, are controlled by, or are under common control with Buildze Ltd, for purposes consistent with this Privacy Policy.

Cross-Border Data Transfers:

The personal information we collect may be processed in any country where we have facilities or in which we engage service providers. By using our Services, you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country. We will take all necessary measures to ensure that transfers of personal information are performed in accordance with applicable law and carefully managed to protect your privacy rights.

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Your Privacy Rights and Choices

Depending on your location (specifically if you are located in the EU or California), you may have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) if applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

Exercising Your Rights:
To exercise these rights, please contact us at the contact information below. We may request specific information from you to help us confirm your identity and process your request. Agents authorized to act on behalf of individuals may need to submit documentation proving they are authorized to do so.

Opt-Out of Marketing:
You can opt-out of receiving marketing messages from us at any time by following the unsubscribe links on any marketing message sent to you or by contacting us directly.

Cookies and Tracking:
You have the option to adjust your browser settings to reject cookies. Our Services may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns.

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Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law. The retention period depends on factors such as the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your information, legal requirements (such as mandatory retention periods), contractual obligations, and our business purposes.

Security Practices

We employ reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact details provided below.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if this is required by applicable data protection laws.

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The date of the last update to this Privacy Policy is noted at the top of this document. You are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.

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How to Contact Us

If you have any questions or concerns about our use of your personal information, please contact us at:

Email: support@teamsmiths.com

The data controller of your personal information is Buildze Ltd, trading as Teamsmiths.