Case Study: AI-Enhanced Productivity and Performance Uplift

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Background: Following the successful transformation of five teams, a global healthcare organization expanded the scope of our engagement to include an additional five teams. This brought the total to ten teams, varying in agile maturity from low to average, covering business and technology teams.

 

Challenge: The brief required scaling agile practices across ten teams with diverse needs and maturity levels, whilst maintaining consistency and achieving higher productivity without increasing team workloads. Also, the organization wanted the same agile coach to work with all 10 teams.

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Solution:

• Scrum Implementation: Applied Scrum and improved agile maturity across 10 teams.

• Organizational Focus: Extended focus to higher organizational levels, integrating teams and stakeholders.

• PI Planning Sessions: Conducted quarterly using the SAFe method for strategic alignment.

• Strategic Engagement: Facilitated proactive collaboration between teams and leadership.

• Risk Management: Enabled early identification and management of risks and dependencies.

• AI and Automation: Implemented an AI and automation system to handle increased complexity and reduce time on administrative tasks.

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​Outcomes:

• Predictability: Increased to consistently over 98% across all teams.

• Velocity: Grew by an average of 45%.

• Cost Reduction: Achieved an additional 15% reduction, building on previous optimizations.

• Performance Improvement: Gains equivalent to adding eight team members.

• AI and Automation Impact: Using AI enabled a single coach to manage ten teams effectively, boosting productivity by 50%.